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Gabriela

Gabriela

Customer Liaison

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Elizabeth

Elizabeth

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Aidan

Aidan

Tech Head

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Frequently Asked Questions

I want a website - what do I need to do?

Your website is a call away. We will do the rest.

So you have decided that you want to have your business on the web. Congratulation – this is a good decision because your web business can do hard work for you and represents you 24/7 even when you take a break!

All you need to do now is to give us a call and let us know what you want from your website:  do you want only information that is accessible to the customer, contact details, and description of the services you offer or do you want a shop, products to be sold, etc.

We will discuss with you and guide you step by step through what we need. In no time we will put your customized, personalized and electronic business on the web. Attractive and fully functional – ready to serve your customers.

Call us now on  0421 197 802 for more information.

I want to self-maintain my site?

Your OnlineID Australia will set you up with a beautifully designed and fully functional business website.
We make the process easy and effortless for you – no worries about the technical background and requirements. We offer you the whole package from registration all the way to seeing your business work on the web. Upon completion we hand you over all access details and passwords. Your website will have an easy to manage administration panel and you will be in full control of your online business. Just the way it should be. Everybody is different – some clients wish to have all the control and are confident to maintain and manage their site perfectly well. Other clients do not want to have anything to do with maintenance or updates. In this instance it is nice to know that you can always leave this part to us if you wish to do that. Either way, we are always there to assist with any maintenance or changes and updates of your website going forward.

I already have a domain name for my site?

Know from the start what cost you are up for – no sudden surprises – no hidden extras!

Website package deals – Website hosting – Domain name registration

Our website package deals include customized website design, website hosting, domain name registration, email setup, search engine friendly setup.

We will adjust our  website package deals by reducing the cost price for the component for website hosting and/or domain name registration if you already have domain name registration or  website hosting.

Alternatively, we can offer you another component to equivalent value (i.e. 2 months of SEO).

Whichever is the case, we will remain accountable for the value offered. Just talk to our client contact to arrange the final cost before you start the web development for your business. Excellent client service is our priority at all times!

How can I to page 1 on Google or Bing?

Make your site visible to major search engines such a Google, Yahoo, Bing for customer traffic

Search Engine Optimization (SEO) is a very intricate and forever changing agenda of website ranking. Everyone who has a website wants to be seen first, ideally on major search engines such as Google, Yahoo, Bing and thousands of others. Makes sense, because if you rank high and appear on Page 1 of the main engines people tend to use to find services or products, well then you have the best chance to collect the customer and the business.

Organic SEO takes time and a lot of work. It is a delicate work as too much of the good can cause a backthrow just as not doing anything. Every search engine has their own optimization rules and regulations and to keep the game interesting and to keep the competitors challenged, algorithms keep changing continually, requiring adaptation and changes to the website.

Organic SEO is honest, white-hat search engine optimization based on technical compliance with search engines requirements for website visibility. Faster results may be achieved with artificial back-links, linking farms, heavy key-wording and other tricks. It is a matter of time to be discovered and have the website banned and disqualified from even being indexed and listed by the search engines.

There is the option to get first rank advertised listings for your business – they are efficient but come at a bigger price tag which you pay to the search engine themselves.

Just like with everything: honest & hard work pays in the end!

Why would you charge monthly for SEO?

Let your website do work for you! Attract online customers by being visible and high ranked by the search engines

Medium package price includes an SEO setup or the premium package includes SEO setup and three months worth of SEO work and submission of website to directories and engines.

Search engine optimisation (SEO) is an ongoing monitoring of competitors on the web and changes to the backend of your website so that engines like Google, Yahoo, Bing and thousands of directories and smaller search engines can find your website and call it up when customers search for a product or service.

Your website needs to stay visible to search engines – this ensures that search engines will make your site visible to your potential customers! A search engine friendly and visible website will bring customers and business to you.

I want to sell products through my website – can you help?

Offer a secure payment portal with PayPal

We set up your website so that it offers a secure payment option for your customers. Payments will go through PayPal, a trusted payment merchant for internet trade, and directly into your nominated bank account.

We offer websites starting from single page websites to 54+ page websites, Word Press, large e-commerce shop front websites with PayPal payment portal and shopping cart checkout, OS-commerce websites with local currency and international currency, multi-lingual sites, blog sites, word press, Joomla websites, Magento websites, directories .

We will work  to your budget and we will find the best solution for your requirements at this moment but leaving room for further expansion and development of your website.

Payments made by customers will be reported to you via email. All you need to do is package your goods and send them out.

What are search engine friendly pages?

Search engine friendly pages receive higher ranking

When you look at a website you only see a small part of it. There is a lot of scripting behind the scenes. And it is behind the scenes where the search engines check your website out: for construction, build, information and visibility.

There is no point in building a website unless there are visitors coming in. A major source of traffic for most sites on the Internet is search engines like Google, Yahoo!, MSN, Alta

Search engine friendly pages receive higher ranking

When you look at a website you only see a small part of it. There is a lot of scripting behind the scenes. And it is behind the scenes where the search engines check your website out: for construction, build, information and visibility.

There is no point in building a website unless there are visitors coming in. A major source of traffic for most sites on the Internet is search engines like Google, Yahoo!, MSN, Alta Vista and so on. Hence, by designing a search engine friendly site, you will be able to rank easily in search engines and obtain more visitors.

Major search engines use programs called crawlers or robots to index websites to list on their search result pages. They follow links to a page, reads the content of the page and record it in their own database, pulling up the listing as people search for it.

If you want to make your site indexed easily, you should avoid using frames on your website. Frames will only confuse search engine robots and they might even abandon your site because of that. Moreover, frames make it difficult for users to bookmark a specific page on your site without using long, complicated scripts. Modern website formats conform with the latest requirements.

sta and so on. Hence, by designing a search engine friendly site, you will be able to rank easily in search engines and obtain more visitors.

Major search engines use programs called crawlers or robots to index websites to list on their search result pages. They follow links to a page, reads the content of the page and record it in their own database, pulling up the listing as people search for it.

If you want to make your site indexed easily, you should avoid using frames on your website. Frames will only confuse search engine robots and they might even abandon your site because of that. Moreover, frames make it difficult for users to bookmark a specific page on your site.without using long, complicated scripts. Modern website formats conform with the latest requirements.

I have paid for my website - why do I need to renew hosting?

Annual website costs: hosting & domain name renewal

Just like rental payments for your home, there is an annual recurring payment that falls due for the web hosting and web address for your website.

Domain name and hosting renewals fall due annually (hosting) and bi-annually (domain name). This cost component is a very small component of around

$150/year for your web business to stay on the world wide web (www), and for all your business emails to keep running (mywebsite@thehostingplace.com.au)

I don't know how to do updates?

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

My website got hacked - what do I do?

Website security with full site backup and database backup

Your website is composed of pages with information and design features that represent your business.  Your website is customized with images, products, product information, service details, contact details, address details, pricing and many other important building stones that make up your business.

Your electronic web business, just like any ‘brick-and-mortar’ business needs to be safeguarded against intrusions as well as against loss! Imagine this sinking feeling when you direct a customer to your website and you find that it has become corrupted or is lost altogether! If you do not have an up-to-date backup of your website all information will be lost and the site needs to be built up from scratch. Many hours of work and money that you did not need to spend again!

For $15/month we do daily security backup of database and monthly security full backup.

Again – on a voluntary basis, optional and without any contractual obligations – just for your peace of mind.

why do you offer website packages?

One point contact for all website requirements: website setup, domain name and hosting for your website

Bringing your business website online – offering a one point contact for all website requirements

Customized websites, fully functional getting your business online for 24/7 access

We have been in business for many years now and experience has shown that the best way to approach the complex process of bringing your business online is to offer a package that includes all the necessary components for a well-working and fully functional website.

Sometimes clients are unaware of the fact that a website with all its files and images needs a place where it is stored – the website hosting. Other clients do not know how important the actual website address, the domain name or URL is. Without it, your website cannot be located and without it we cannot create email accounts. So they have a website built just to find out that there is an additional cost component for hosting the site and another cost component for addressing the website.

A packaged deal gives the client a complete overview of the components included in the price. There will be no additional costs creeping up on you.

We found it best to do everything for you from A – Z:  This way all will work well and tie in together into a fully functional and performing web presence of your business. And you will not have to go to different suppliers of hosting and domain names and juggle with all the terms of what capacity hosting, how many email accounts, renewals, etc.

What is the SEO setup fee for?

Make your website visible to search engines!

The Search Engine Optimization (SEO) setup fee as listed under the ‘pricing’ category is for all those clients who want to take up SEO services but had their website built with someone else. In this instance we need to optimize the whole site in the background, page by page, all the images and background features to comply with search engine regulations. We also run checks against major and better ranking competitors in your business area and take appropriate measures to improve your website’s performance against theirs.

After the initial setup the monthly ongoing fee of $30 applies.

Again – the service is optional, voluntary and free of any contractual obligations.

Time for a website refresh?

Is it time for a website refresh?

Are you thinking of a redesign just for the sake of it? If you answered yes to that question, it is not yet the right time to do a redesign. Remember, a design serves a specific purpose. If you are not sure whether to do an overhaul of your site, keep in mind that your current design might have a specific purpose that you might not know about. You will lose that function if you do a redesign.

On the other hand, if your website has had the same website design since 1990, perhaps it is high time to do a redesign. The last thing you would ever want to happen to your site is when visitors leave your site without taking a look at your content just because the design is old fashioned or not working well. It is worth considering new formats, particularly in our day and age with such a high percentage of mobile phone users who browse the web with their smart phones! You need a smart and adaptive site if you want to talk to this market audience.

Remember: your website should be fully responsive regardless of which browser it gets viewed on or on which media platform it gets viewed. It does not serve your purpose to have a website that does not allow a viewer the whole picture!

How do I know which website works best for me?

Stand out from the crowd with your customized website!

There are so many options and inclusions, so many features and display options that it is easy to lose sight of what it is you really need.

Call our client contact on 0421 197 802  for an introductory conversation. You can tell us about your business, what you do and what you want your clients to see about your business.

Once we know a little bit about you and your business it is easy for us to make recommendations. Once you are happy we will do the rest for you.

Easy!

Ready to Make Your Idea Come to Life? Let's Get Started! Call (02) 9755 9678